Terms of Service

Terms of Service

1. Acceptance of Terms and Scope

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether an individual or a legal entity, "Customer," "you," or "your") and Filedgr ("Filedgr," "we," "us," or "our"). By accessing, registering for, or using Filedgr’s software, APIs, connectors, and infrastructure services (collectively, the "Services"), you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, you represent that you have the authority to bind that entity.

2. Provision of Services, SLAs, and Beta Features

2.1 Service Availability:‍

While we strive to ensure the Services are highly available, we do not guarantee uninterrupted or error-free operation. The Services may be subject to limitations and delays inherent in the use of the internet. Any specific service level commitments (uptime guarantees) shall be set forth exclusively in a separate, mutually executed Service Level Agreement (SLA).

2.2 Modifications to the Service:

Filedgr reserves the right to modify, update, suspend, or discontinue any part of the Services at any time. We will make reasonable commercial efforts to notify you of material changes that significantly reduce the functionality of the Services.

2.3 Beta Features:

‍ From time to time, we may offer features designated as "Beta," "Early Access," or "Preview." These features are provided "as-is" without any warranties, commitments, or SLAs, and may be modified or discontinued at any time at our sole discretion.

3. Accounts and Security

You must provide accurate, current, and complete information during registration. You are solely responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials. You agree to notify us immediately of any unauthorized use or suspected breach of security.

4. Acceptable Use, Rate Limits, and Regulatory Responsibility

4.1 Restrictions:

You agree not to: 

(a) license, sublicense, sell, or resell the Services;

(b) use the Services to store, upload, transmit, or distribute any content that violates applicable law or the rights of any third party;

(c) use the Services to store or transmit malicious code, viruses, malware, or other harmful software;

(d) attempt to gain unauthorized access to the Services or underlying infrastructure; or

(e) reverse engineer or access the Services to build a competitive product.

4.2 Usage Limits and Fair Use:

Your use of the Filedgr APIs and infrastructure is subject to rate limits and fair use policies to ensure stability for all users. We reserve the right to throttle, suspend, or block requests that exceed these limits, abuse the system, or threaten the performance and security of the Services.

4.3 Regulated and High-Risk Use:

Filedgr provides a general-purpose data and infrastructure platform and is not a certified compliance, safety, or regulated system for any specific industry. You are solely responsible for determining whether your use of the Services complies with all applicable laws and regulations specific to your sector. The Services are not designed or intended for use in any high-risk or safety-critical environments where failure, inaccuracy, or unavailability could result in death, personal injury, environmental harm, or significant financial loss. Any such use is at your own risk. Filedgr does not verify, validate, or guarantee the accuracy, completeness, or reliability of any Customer Data stored, processed, or transmitted via the Services. You are solely responsible for all data entered into the Services and for any decisions, actions, or outcomes based on such data. Filedgr disclaims all liability arising from (i) the use of the Services in high-risk or regulated contexts, and (ii) any reliance on Customer Data.

5. Fees, Payment, and Pricing

5.1 Subscription Fees:

‍ You agree to pay all fees associated with your chosen subscription plan. Fees are non-refundable except as required by law.

5.2 Price Changes:

Filedgr reserves the right to change its pricing and fee structures. However, for active subscriptions, any price changes will only take effect at the end of your current billing cycle or subscription term (e.g., upon your next monthly or annual renewal). We will provide reasonable advance notice prior to your renewal date if your pricing will increase. Continued use of the Services after your renewal date constitutes your agreement to the new pricing.

5.3 Taxes:

All fees are exclusive of applicable federal, state, or local taxes. You are responsible for paying all taxes associated with your purchases.

5.4 Late Payments and Account Suspension:

In the event of an account suspension for non-payment, Filedgr will retain your off-chain Customer Data for thirty (30) days following suspension, during which period you may have limited access to the Services for the purpose of resolving the outstanding balance or exporting your data. If the balance remains unpaid after this 30-day period, Filedgr may permanently delete the applicable Customer Data, subject to applicable legal or regulatory retention requirements.

6. Intellectual Property, Customer Data, and Privacy

6.1 Filedgr IP:

Filedgr owns all rights, title, and interest in and to the Services, including all related intellectual property, software, documentation, and APIs.

6.2 Customer Data:

You retain 100% ownership of the raw files, data, and content you submit to the Services ("Customer Data"). In order for our software to technically function, you grant us permission to store, process, back up, and transmit your Customer Data through the Services and our third-party infrastructure and service providers. We will only use this permission for the purpose of operating the Filedgr platform and providing the Services to you. We do not sell your Customer Data, claim ownership of it, or use it for unrelated purposes.

6.3 Usage Data:

Filedgr retains rights to aggregated, anonymized telemetry, metadata, and performance metrics generated through your use of the Services ("Usage Data"). Usage Data is used to operate, monitor, secure, and improve the Services. Where Usage Data constitutes personal data under applicable law, it will be processed in accordance with our Privacy Policy.

6.4 Data Processing:

To the extent Filedgr processes personal data on behalf of the Customer in its role as a data processor, such processing will be governed by applicable data protection laws and, where applicable, a Data Processing Agreement ("DPA") between the parties. The DPA will govern the processing of personal data on behalf of the Customer and will supplement these Terms.

7. Web3, Blockchain Immutability, and Network Disclaimers

Filedgr utilizes blockchain networks for data timestamping and verification. Data committed to a blockchain network may be immutable or otherwise difficult or impossible to modify or delete, depending on the network and protocol used. Therefore, our standard data deletion policies (including those related to account termination or privacy requests) apply solely to off-chain data stored on our proprietary servers. Filedgr cannot delete, alter, or modify On-Chain Data. Furthermore, Filedgr does not control any underlying blockchain networks and is not responsible for transaction finality, network congestion, gas fees, or protocol-level failures.

8. Third-Party Integrations and Connectors

The Services may contain features designed to allow you to connect or interoperate your Filedgr account with third-party applications, platforms, or networks. Filedgr cannot guarantee the continued availability of such third-party features and may cease providing them without entitling you to any refund or credit. Filedgr is not responsible or liable for any loss, damage, or data breach caused by these third-party platforms, networks, or your use of such integrations.

9. Blockchain and Wallet Functionality Assumption of Risk

The Services may provide or associate a blockchain wallet address with your account and may enable you to interact with cryptographic tokens or digital assets on supported public blockchains, including, but not limited to, the XRP Ledger, Polygon, and Ethereum networks. You acknowledge that Filedgr is not a bank, custodian, exchange, or financial institution and does not provide custodial or investment services. Where applicable, control of digital assets and associated private keys remains with you or the applicable third-party wallet provider, and Filedgr does not guarantee the recovery or transfer of digital assets.

You are solely responsible for maintaining the security of your account credentials, passwords, and any associated private keys. Digital asset transactions are inherently irreversible, and Filedgr has no ability to retrieve lost assets, reverse erroneous transactions, or recover lost credentials. Filedgr assumes no liability for any loss of digital assets, financial losses, blockchain network outages, forks, or smart contract vulnerabilities resulting from your use of these features.

10. Confidentiality

Both parties agree to protect each other’s confidential information with the same standard of care they use to protect their own, but not less than reasonable care. Confidential information includes proprietary technology, business plans, and pricing, but excludes information that becomes public knowledge without breach of this agreement.

11. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." FILEDGR EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Indemnification

You agree to defend, indemnify, and hold harmless Filedgr, its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt arising from: (a) your misuse of the Services; (b) your violation of any term of these Terms; or (c) your violation of any third-party right, including any intellectual property or privacy right.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FILEDGR BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FILEDGR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO FILEDGR FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

14. Term and Termination

14.1 Term:

These Terms commence on the date you first accept them and remain in effect until your subscription expires or is terminated.

14.2 Termination for Cause:

Either party may terminate these Terms for cause upon thirty (30) days' written notice of a material breach if such breach remains uncured at the expiration of such period.

14.3 Effect of Termination:

Upon termination or expiration of these Terms, your right to use the Services will end at the end of your then-current subscription period, unless the Services are terminated earlier by Filedgr for cause, including non-payment, material breach, or misuse of the Services. Following the end of your subscription period, Filedgr will maintain your off-chain Customer Data for thirty (30) days to allow you to export or retrieve your data. During this period, access to the Services may be limited to data export and account-related functionality. After the 30-day period, Filedgr may permanently delete the applicable off-chain Customer Data, subject to applicable legal or regulatory retention requirements and the immutability limitations described in Section 7.

If Filedgr terminates these Terms for cause, including due to your material breach or non-payment, you will not be entitled to a refund of any prepaid fees, and any unpaid fees that are due under your subscription will remain payable.

15. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the Grand Duchy of Luxembourg, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms shall be resolved exclusively by the competent courts located in Luxembourg, and both parties consent to the exclusive jurisdiction of such courts.

16. General Provisions

16.1 Updates to Terms:

We may update these Terms from time to time. We will notify you of material changes. Continued use constitutes acceptance.

16.2 Severability:

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force.

16.3 Force Majeure:

Neither party will be liable for any delay or failure to perform its obligations under these Terms (except for payment obligations) if such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, cyberattacks, or widespread internet or telecommunications outages.

16.4 Assignment:

You may not assign or transfer these Terms without our prior written consent. However, Filedgr may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

16.5 Export Controls and Sanctions:

The Services are subject to applicable international export controls and economic sanctions laws, including those of the European Union, Luxembourg, and the United States. You represent and warrant that you are not located in, under the control of, or a national or resident of any embargoed country or territory, nor are you currently listed on any applicable government or international restricted party list.

16.6 Entire Agreement:

These Terms constitute the entire agreement between you and Filedgr regarding the Services.

© 2026 Filedgr SARL Filedgr is a private limited liability company (société à responsabilité limitée), having its registered office at 40, rue Glesener, L-1630 Luxembourg and registered with the Luxembourg Register of Commerce and Companies (Registre de Commerce et des Sociétés) under number B274857.